Are You Listening to Your Customers? They’re Talking…
It’s no secret, the Internet has given individuals a voice. Bloggers are splashed across the canvas of social media ranting about their encounters with restaurants and basically every industry on the planet. Everyone is subject to reviews, and guess what?
People Listen.
This is the basis behind word of mouth marketing. We all value each others opinions to some degree, almost more than we value critics. Critics seem untouchable as humans, and it becomes hard to relate in our mundane lives.
This is nothing new. We’ve been recommending and trashing restaurants for years. Think about the office, how many times a day do you hear people talking about different restaurants? Are they all good? Of course not, people have bad experiences. Not only that, we have been programmed by society to think complaining is rude. So we hold complaints until we leave. Maybe restaurants are to blame, maybe people are to blame. The bottom line: It happens.
